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Facai FAQ — All Your Questions Answered

From registration to withdrawals, bonuses to betting rules — find straightforward answers to all your common Facai questions on a single page.

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What can we help you with?

Select the category that best describes your issue below.

Registration

Account opening and verification process.

Login

Login and password reset related.

Deposit/Withdrawal

Deposit & withdrawal methods and limits.

Bonus

Welcome bonus and promo offers.

Betting

A guide to understanding betting rules and odds.

Security

Account security & privacy.

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Registration & Account Setup

To create an account on Facai, you will need:
  • An active Bangladeshi mobile number (a bKash/Nagad number makes things even easier)
  • A working email address
  • National ID card or passport (for KYC verification)
  • Must be at least 18 years old
Registration takes just 2–3 minutes and is completely free.

No. Facai only allows one account per person. Any attempt to create multiple accounts using the same mobile number, email, or national ID may result in permanent suspension of all associated accounts and forfeiture of any balance. For more details, visit our Terms & Conditions Read.

KYC verification is typically completed within 1 to 24 hours. During peak periods, it may take up to 48 hours. Submitting clear, complete documents helps speed up the process. Once verified, a confirmation will be sent to your registered mobile number via SMS or email.

Once you complete registration on Facai and make your first deposit, the welcome bonus is automatically credited to your account. If you have a promo code at the time of deposit, make sure to apply it to claim your bonus. For the full terms and wagering requirements, Latest Promotions See full details on the page.
Login & Account Access

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address. You'll receive an OTP on your phone — use it to set a new password. The whole process takes under a minute.

After 5 consecutive failed login attempts, your account will be temporarily locked for 30 minutes. Please try again after 30 minutes. If the issue persists, support@facai.wsor reach us via live chat.

Yes — with a single Facai account, you can stay logged in across your mobile, tablet, and computer at the same time. For your security, we recommend logging out after using a shared or public device.

First, check your mobile network connection. Also look in your SMS spam folder. Click the "Resend OTP" button — it usually arrives within 1–2 minutes. If it still doesn't come through, use the option to receive the OTP via email or contact support.
Deposits & Withdrawals

Facai currently supports the following payment methods:
  • Mobile Banking: bKash, Nagad, Rocket
  • Bank Transfer: All Major Bangladeshi Banks
  • Cryptocurrency: USDT (TRC20/ERC20)
The minimum deposit is ৳500. The maximum limit varies depending on your account level.

For KYC-verified accounts, withdrawals to bKash and Nagad typically arrive within 15–30 minutes. Bank transfers may take 1–2 business days. Requests submitted between 12:00 AM and 6:00 AM will be processed during the next available business hours.

The minimum withdrawal amount at Facai is ৳500. VIP members benefit from higher withdrawal limits and faster processing speeds. The maximum daily withdrawal amount depends on your account's VIP tier.

Deposits are typically credited to your balance within 5–10 minutes. If more than 30 minutes have passed, take a screenshot of the payment and contact us via live chat or support@facai.ws. Our team will resolve it promptly.

Requests with a "Processing" status can be cancelled. Log in, go to the "Transactions" section on your dashboard, and click the "Cancel" button next to the relevant request. Once a request is marked "Completed", it can no longer be cancelled.
Bonuses & Promotions

To withdraw Facai's welcome bonus, you generally need to wager 10 to 20 times the bonus amount (this may vary by offer). The specific terms for each bonus are always Latest Promotions page. Please read the terms and conditions carefully before accepting any bonus.

A cashback percentage is awarded based on your daily betting losses and credited automatically to your balance the following morning. Your cashback rate increases with your VIP level. VIP See full details on the page.

Yes. When a friend registers using your referral link and makes their first deposit, you'll earn a referral bonus. The more referrals you make, the bigger your bonus. To get your referral link, head to the "Referral" section in your dashboard.
Betting & Sports

Facai offers betting on more than 50 sports. The most popular categories include:
  • Cricket (IPL, BPL, International Matches)
  • Football (Premier League, La Liga, World Cup)
  • E-Sports (CSGO, Dota 2, Mobile Legends)
  • Tennis, Badminton, Kabaddi
  • Live Casino & Slots

Pre-Match Betting: Place your bet before the match starts with pre-set odds. Odds are generally more stable.

Live Betting: Place bets in real time as the match unfolds. Odds shift from moment to moment, making it more exciting — but quick decisions are key. In Facai's Live Betting section Bet Go to page.

Bets are cancelled and stakes refunded in the following situations:
  • If a match is cancelled or suspended
  • If incorrect odds are displayed due to a technical error
  • If a match does not start within the specified time
Refunds are typically credited back to your wallet within 24 hours.

Yes. Facai supports parlay (Accumulator) betting, letting you combine multiple matches into a single bet. If all selections win, your payout is multiplied by the combined odds. You can add up to 12 matches in a single parlay. For more details, Betting View the guide.
Security & Privacy

Yes. Facai uses SSL encryption to keep all your data secure. Your personal information is never sold or shared with third parties. For more details, please review our Privacy Policy Read.

Log in and go to "Settings → Security". Click on "Two-Factor Authentication" and enable 2FA using your mobile number or Google Authenticator. Keeping 2FA active significantly improves your account security.

Change your password immediately and log out of all active sessions. Then support@facai.ws. Our security team is active 24/7 and will investigate and take action promptly.
VIP Program

Your VIP tier at Facai is determined automatically based on your total betting points. The more you bet, the more points you accumulate and the higher your tier climbs. To see full details on VIP tiers and benefits VIP Visit the page.

Yes. The higher your VIP tier, the greater your daily and weekly withdrawal limits. VIP members also enjoy faster processing, a dedicated account manager, and exclusive bonus offers.

Facai VIP points may reset if your account is inactive for 12 months. Regular betting keeps your points active. For full details on expiry and reset policies, VIP Visit the page.
Good to know: The Facai FAQ page is updated regularly. If you have a question that isn't covered here, contact us via live chat or email — we're available 24/7.

What You Should Know About Facai

Facai is one of Bangladesh's most trusted online betting platforms, offering a wide range of markets from cricket and football to eSports. Getting started is easy — complete registration in just a few minutes and jump straight into live betting, slots, and Live Casino.

Payment-related questions are among the most common reasons users visit the Facai FAQ page. Fast deposits and withdrawals via bKash and Nagad are one of Facai's standout features. For KYC-verified accounts, withdrawal requests are processed in an average of 15 to 30 minutes — among the fastest in the industry.

Facai's bonus structure is built with Bangladeshi players in mind. From a welcome bonus and daily cashback to referral rewards and loyalty points, regular players enjoy some solid perks. That said, always read the wagering requirements before claiming any bonus.

Facai takes security seriously. Every account is protected with SSL encryption, two-factor authentication, and 24/7 security monitoring. In line with Facai's commitment to responsible betting, users can set their own betting limits at any time.

If you can't find the answer you're looking for in the Facai FAQ, reach out to us directly via live chat. Our Bengali-speaking support team is available around the clock to help.

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Facai Stats
Registered Users 500,000+
Daily Active Users 50,000+
Average Payout Time 15 Minutes
Support Response Time < 2 Minutes
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