Facai Privacy Policy — Our Commitment to Protecting Your Data

Welcome to Facai — one of Bangladesh's most trusted online betting and gaming platforms. We believe digital privacy is a fundamental right for every user. This Privacy Policy explains how Facai collects, stores, and uses your personal information.

This Privacy Policy applies to the Facai website (facai.ws), mobile application, and all associated services. By using the Facai platform, you are considered to have read and agreed to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our platform.

Facai follows international data protection standards. Our Privacy Policy is aligned with the core principles of the GDPR, though our primary user base is in Bangladesh. This commitment is not just on paper — it is built into every technical measure we implement.

Facai only collects data that is genuinely necessary to provide our services, maintain security, and meet legal obligations. We categorize this data into two types:

We may collect information directly from you (at registration), automatically (as you use the platform), and from third-party verification services. Where data is sourced from third parties, their privacy policies also apply.

Facai uses your information for the following purposes, each with a clear legal basis:

• Account Management: Completing registration, verifying login, and keeping your profile active.
• Betting & Gaming Services: Processing your bets, settling results, and paying out winnings.
• Identity Verification (KYC): Age verification, fraud prevention, and ensuring legal compliance.
• Financial Transactions: Processing deposits and withdrawals, and maintaining transaction records.
• Customer Support: Responding to your complaints and inquiries, and resolving any issues.
• Security: Account security, fraud detection, and prevention of unauthorized access.
• Responsible Gaming: Detecting unusual betting patterns to keep you protected.
• Promotions & Bonuses: Sending relevant offers based on your activity (subject to your consent).
• Legal Obligation: Sharing data in response to requests from government or regulatory authorities.
• Service Improvement: Improving platform performance and enhancing the user experience.

Facai never sells your personal data to third parties. However, in certain circumstances, information may be shared with specific parties:

• Payment Providers: bKash, Nagad, Rocket, and our banking partners receive only the data required to process your payments. These providers operate under their own privacy policies.
• Identity Verification Service: Licensed verification providers may access your documents as part of the KYC process.
• Technology Partners: Hosting, cloud storage, and cybersecurity providers operate under contractual confidentiality agreements.
• Law Enforcement: We may share data when required by a court order, government directive, or other legal obligation.
• Money Laundering Investigations: We are legally obligated to report any suspicious transactions to the relevant authorities.

The Facai platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your experience.

You can disable or clear cookies at any time through your browser settings. Please note that disabling essential cookies may affect core platform functionality, such as maintaining your login session.

Facai employs industry-leading technology to keep your data safe. Our security framework operates on multiple layers:

• 256-bit SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• AES-256 Data Storage Encryption: All sensitive data stored in the database is kept in an encrypted state.
• Two-Factor Authentication (2FA): Extra verification for logins and high-value transactions.
• Firewall & DDoS Protection: Our servers are protected against unauthorized access and cyber attacks.
• Regular Security Audits: Independent security experts conduct regular vulnerability assessments.
• Access Control: Facai staff can only access the information required to perform their specific role.
• Server Security: Our servers are hosted in secure data centers with 24/7 monitoring.

Facai does not retain your data indefinitely. We follow defined retention timelines:

• Account Information: For the duration of the active account and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years where required by law.
• KYC Documents: Up to 5 years as required by regulation.
• Support Contact: 3 Years.
• Log Files & Technical Data: Up to 1 year.
• Marketing Preferences: Until consent is withdrawn.

Once the applicable retention period ends, we securely delete or anonymize your data so you can no longer be identified. Where a legal dispute or investigation is ongoing, relevant data may be retained for a longer period.

As a Facai user, you have the following rights over your personal data:

To exercise these rights, support@facai.wsemail us or reach out via live chat. We aim to respond to your request within 30 business days. In some cases, legal obligations may prevent us from deleting certain data — if so, we will clearly explain the reason.

Facai strictly prohibits anyone under the age of 18 from using the platform. To protect minors, we take the following measures:

• Age verification is mandatory during registration.
• Government-issued ID is verified as part of the KYC process.
• Additional age verification documents may be requested in cases where there is reasonable suspicion.
• Any account found to belong to a minor will be closed immediately.
• We do not knowingly collect any information from minors.

If you become aware that a minor is using our platform, please contact us support@facai.wsto get in touch. We will act promptly and delete the relevant data.

Facai reserves the right to update this Privacy Policy as needed. You will be informed of any changes in the following ways:

• The "Last Updated" date at the top of the page will be revised accordingly.
• A notice will be displayed on the platform for any significant changes.
• If needed, full details will be sent to your registered email.

Continued use of the platform after any changes are made will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page periodically.

For significant changes — especially those affecting how your data is used — we will seek your active consent.

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to us. We're always here to help:

For privacy-related complaints, we aim to provide an initial response within 72 hours and resolve the matter within 30 business days. If a complex case requires more time, we will keep you informed and provide regular progress updates.

If you feel we have not adequately resolved your complaint, you have the right to escalate it to the relevant data protection authority. Facai respects the law and is fully prepared to cooperate with any investigation.