Facai Terms & Conditions — Complete User Guidelines

These Terms and Conditions ("Terms") constitute a legally binding agreement governing your use of the Facai platform (https://facai.ws). By using the Facai platform, you automatically agree to these Terms. If you do not agree with any part of these Terms, please refrain from using the Facai platform.

Facai is an internationally licensed online betting and gaming platform. We offer betting services across cricket, football, e-sports, Live Casino, lottery, and many more categories. All operations at Facai are conducted in accordance with international gaming laws and regulations.

In these terms, "we", "us", or "Facai" refers to the company operating the Facai platform. "You", "user", or "member" refers to any registered or unregistered individual who uses the Facai platform.

To open an account on Facai, the following requirements must be met:

• You must be at least 18 years must be.
• Online betting must be legally permitted in the country or region where you reside.
• You must register using your real identity and accurate information — the use of false or third-party details is strictly prohibited.
• Each individual may hold a maximum of a manage your account.
• The mobile number and email address provided at registration must belong to you personally.

After registration, Facai may request identity verification (KYC). This process may require submission of a national ID, passport, or other government-issued documents. Withdrawals may be restricted until KYC is completed.

Facai reserves the right to reject any registration application without providing a reason. Registering with false information will result in account termination and potential forfeiture of all funds.

The following rules apply when placing bets on Facai:

• Once a bet is confirmed, it cannot be cancelled or modified under any circumstances.
• Bet outcomes depend on the official result of the relevant match.
• If incorrect odds are displayed due to a technical error, Facai reserves the right to void the affected bets.
• If a match is postponed or cancelled, bets will be settled in accordance with Facai's own policy.
• If a connection is lost during live betting, the bet will stand as it was at the time of disconnection.

Facai reserves the right to close any betting market at any time. If unusual betting patterns are detected, Facai may suspend the relevant bets pending investigation.

Facai supports deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. The following payment terms apply:

• All deposits and withdrawals must be made through a verified payment method registered in your own name.
• Payments made through third parties are not accepted.
• Minimum deposit amount ৳ 500 and minimum withdrawal ৳ 1,000।
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Large withdrawals may be held pending completion of KYC verification.
• If money laundering is suspected, Facai reserves the right to notify the relevant investigative authorities.

Facai does not charge any hidden fees on deposits or withdrawals. However, your payment provider may apply their own charges, for which you are solely responsible. If a deposit fails or you notice any discrepancy, please contact support immediately.

Facai offers a variety of bonuses and promotions, each with its own terms detailed on the respective offer page. General bonus terms and conditions:

• The welcome bonus is available to first-time registrants only — one per person.
• To withdraw bonus funds, you are generally required to 5x to 30x wagering must be completed.
• A maximum bet limit applies to wagers placed using bonus funds.
• If wagering is not completed within the specified time frame, the bonus will be forfeited.
• Any detected bonus abuse or manipulation will result in immediate account termination.

Facai's VIP Program Exclusive benefits are available for regular bettors. Details on how to earn VIP points and the associated perks are outlined on the VIP page. Facai reserves the right to modify the terms of the VIP program at any time.

The following activities are strictly prohibited on the Facai platform:

• Multiple Accounts: No individual may operate more than one account.
• Bots & Automation: The use of any automated software for betting or gaming is strictly prohibited.
• Account Sharing: Sharing your account with anyone else is strictly prohibited.
• Bonus Manipulation: Claiming bonuses under multiple identities or attempting to abuse the bonus system.
• Money Laundering: Using the betting platform as a vehicle for money laundering.
• Match Fixing: Involvement in match-fixing or manipulation of results in any sport.
• Hacking: Attempting to breach or circumvent the platform's security systems.
• False Information: Submitting forged or altered documents during identity verification.

Facai reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• For violations of the terms and conditions.
• Failure to complete KYC verification or refusal to provide required documents.
• Extended inactivity (more than 12 months).
• At the user's own request (self-exclusion).
• Where there is reasonable suspicion of fraud or a security concern.

You may request to close your account at any time. Any eligible funds remaining in the account will be refunded. A monthly maintenance fee may apply to inactive accounts.

Facai takes responsible gaming seriously. We believe betting is a form of entertainment, not a source of income. To support this, we offer the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Exclude yourself from the platform for a set period of time.
• Cooling-Off: Take a break for anywhere from 24 hours to 30 days.
• Reality Check: Receive notifications about how long you've been playing.
• Loss Limit: Automatically stopped once losses exceed a set amount.

If you notice any signs of problem gambling, seek help immediately. On our Responsible Gaming page, More Details you will receive.

Facai takes the protection of your personal data seriously. To learn more about how we collect, store, and use your information, please review our Privacy Policy read here.

In short, we use your information to:

• Used for account management and identity verification.
• We retain it to meet our legal obligations.
• We analyze it to improve our services.
• We do not sell or share your information with third parties without your consent.

Facai uses SSL encryption and advanced security technology to keep your information safe. To request access to, correction of, or deletion of your data, please contact our support team.

Facai is not liable for the following:

• Any bet lost or missed due to an internet disconnection.
• Transactions delayed due to third-party technical issues.
• Any loss resulting from sharing your account credentials with others.
• Unexpected technical errors or server downtime.
• Any financial losses arising from betting are entirely your own responsibility.

Facai is committed to running a fair and transparent platform. If a technical error results in an incorrect payout, Facai reserves the right to correct the discrepancy, even after the payout has been made.

If a dispute arises with Facai, please follow the steps below:

1. Contact Support: Start by reaching out to our support team via live chat or email. Most issues are resolved at this stage.
2. Formal Complaint: If your issue remains unresolved after contacting support, submit a formal complaint to support@facai.ws. We aim to respond within 72 hours.
3. Independent Arbitration: If both parties cannot reach an agreement, the matter will be resolved through an independent mediator.

In the event of a dispute over a bet outcome, the result from the official data source will be considered final. For casino games, the game server log records serve as the definitive proof.

Facai reserves the right to modify, amend, or remove these Terms & Conditions at any time. For significant changes, we will:

• Display a notice on the platform.
• We will send a notice to your registered email.
• The effective date of any changes will be updated at the top of this page.

Continued use of the platform after any changes takes effect will be considered your acceptance of the updated Terms. For any questions or feedback, please contact us: